Fsibl

Introduction Islamic Banking in Bangladesh There are currently seven commercial banks operating under Islamic principles. They are: 1. Islami Bank Bangladesh Limited, 2. Al-Arafah Bank Ltd. 3. Social Investment Bank Ltd, 4. Exim Bank Ltd, 5. Shahjalal Islami Bank Ltd. 6. Icb Islamic Bank Ltd 7. First security Islami Bank Ltd. HISTORICAL BACKGROUND First Security Islami Bank Limited (FSIBL) was incorporated in Bangladesh on 29 August 1999as a banking company under Companies Act 1994 to carry on banking business.It obtained  permission  from Bangladesh Bank  on 22  September 1999  to commence its  business. The  Bank  carries banking activities through its Fifty Three (53) branches in the country. The commercial  banking activities of the bank encompass a wide range of services including accepting deposits,making  loans,  discounting bills, conducting  money transfer  and  foreign  exchange  transactions,and  performing other related services such  a s safe  keeping,  collections  and  issuing  guarantees,acceptances and letter of credit. At the beginning, FSIBL started their business with traditional commercial banking services.However, from 2008 they converted their business to Islamic Banking with Islamic Shariah Act. The FSIBL has played a pioneering role in shaping the future of the Banking industry inBangladesh since its inception. The Bank started in 1999 with 14 branches and now it has 53  branches in Bangladesh and recently the bank introduce an Exchange House in Canada. The Bank also maintains a comprehensive correspondent relationship with top ranking banks. FSIBL has already started their on-line, SMS and ATM banking facilities for their clients. 2. 2 Vision of the Bank Wherever you are, you can Bank with us† is the motto of  First Security Islami Bank. FSIBL is  prepared to meet the challenge of the 21st century well ahead of time. To cope with the challengeof the new millennium it hired experi enced and well-reputed banker of the country from theinception. The  bank  has  efficient  and  dedicated  professional  and  equipped  with  modemtechnology to provide the best service in the need of the people and thus to realize its vision. Sothe Bank defamed its Vision: ‘to be the most efficient Islamic Bank in terms of customer service  profitability and technology application’Mission To develop & deliver the most innovative products, manage customer experience, deliver qualityservices that contributes to brand strength, establishes a competitive advantage and enhances  profitability, thus providing value to the stakeholders of the bank   2. 4 Goal of the bank To  exceed customer expectations through  innovative Islamic financial products &  services  andestablish a strong presence to recognize shareholder’s expectation and optimize their rewardsthrough dedicated work force. . 5 Special Features of FSIBL †¢ All activiti es of FSIBL are conducted under a profit/loss based system according toIslamic Shariah to get the nation rid of Usury. †¢ Its investment policies under different modes are fully Shariah compliant and wellmonitored by the board of Shariah Council. †¢ FSIBL  has  included  online  banking  in  its wide  range  of  services. Bangladeshisoftware has been introduced in this feature to  promote the local developers. †¢ FSIBL regularly arranges its AGMs (Annual General Meeting).Whenever neededEGMs (Extraordinary General Meeting) are also arranged. †¢ They believe in providing dedicated services to the clients imbued with Islamic spiritof brotherhood, peace and  fraternity. †¢ The bank is committed towards establishing a welfare-oriented banking system tomeet the needs of low income and underprivileged class of people. †¢ The Bank upholds the Islamic values of establishment of a justified economic systemthrough social emancipation and equi table  distribution of wealth. †¢Following  the  Islamic  traditions,  it  is  assisting  in  the  economic  progress  of  thesocially  deprived  people;  in  the  creation  of  employment  opportunities  and  in  promotion of rural areas to ensure a balance development of the country. 2. 6 FSIBL’s Inter Division and  Branch Coordination All  the  53  branches  are  computerized  under  distributed  server  environment. Another  few  branches are  planning  to open  in near  future. FSIBL has  already started their on-line, SMS andATM banking facilities for their clients.FSIBL  have  set  up  Wide  Area  Network  through  Radio,  Fiber-Optics  &  other  availablecommunication media systems to provide any branch banking to their customers. Customer of  one  branch  is  now  able  to  deposit  and  withdraw  money  at  any  of  our  branch es. 2. 7 Online Banking FSIBL  Online  banking  application  addresses  the  needs  of  small,  individual  and  corporateaccount  holders  of  the  bank. This  application  provides  a  comprehensive  range  of  bankingservices that enable the customer to meet most of their banking requirements over the Net at any  branch. . 8 SMS Banking SMS banking  is a  technology-enabled  service  offering from  banks to  its customers,  permittingthem to operate selected banking services over their mobile phones using SMS messaging. FirstSecurity Islami Bank Ltd. has officially launched SMS banking service from December 17,2007. 2. 9 Merchant Banking FSIBL’s Merchant Banking Group is strongly positioned to offer perfect financial solutions itsclient’s business. They specialize in the arrangement of various forms of Foreign CurrencyCredits for Corporate.FSIBL provide the resources, convenience and services to meet its cl ients’needs by arranging Foreign Currency credits through:†¢ Commercial loans†¢ Syndicated loans   Lines of Credit from Foreign Banks and  Financial Institutions†¢ FCNR loans†¢ Loans from Export Credit Agencies†¢ Financing of Imports. 2. 10 Product and Services In the memorandum and articles of association of the First Security Islami Bank is revised itsarea of operation is clearly written. The product of FSIBL is targeted to fulfill that aim.The  product and services that are currently available are given below: †¢ Depository Products First Security Islami Bank is now offering 09 depository products for mobilizing the savings of  the general people. There are also emphasizing on non-fund business and fee based income. Bid  bond/ bid security can be issued at our customer's request. FSIBL is posed to extend L/C facilities to its importers / exporters through establishment of  correspondent relations and Nostro Accounts with leading ba nks all over the world. †¢ Loan ProductsFirst Security Islami Bank offers a wide range of loan and advance product to the client for  financing different purpose that fulfill the requirements of the bank and have good return to theinvestment as well as satisfy the client. †¢ Other Product and Services The bank has its concentration for new product and services development for satisfying itscustomer and increasing its customer base. They prefer now faster service with least cost. For  delivering faster service the bank has introduced online banking service. There are other productsand services that FSIBL has introduced.They are: * Online Banking Services * Locker Services * Utility Bills * ATM services FLUCTUATION OF SHARE PRICE (ONE YEAR) BALANCE SHEET ANALYSYS 3. 1. 5 Types of Investment Facilities The Bank’s Policy is to introduce diversified / new types of Products / Product derivativesalong with usual Banking Products. At present the Bank offers the followin g facilities: i. Investment  / Deployment of Funds: a. Bai-Murabaha  (Deferred  Lump  Sum/  Installment Sale)  b. Bai-Muajjal  (Deferred  Installment /  Lump  Sum  Sale)c. Ijara (Leasing)d. Musharaka (Joint-Venture Profit-Sharing)e.Mudaraba (Trustee Profit-Sharing)f. Bai-Salam  (Advance  Sale and  Purchase)g. Hire-Purchaseh. Direct Investmentsi. Post  Import  Investment  j. Purchase  and  Negotiation of Export Billsk. Inland Bills  Purchasedl. Murabaha  Import  Billsm. Bai-Muajjal Import Billsn. Pre Shipment Investmento. Quard-ul-Hasan (Benevolent Investment) KYC Concept The Investment Officers/RM must know their customers and conduct due diligence onnew borrowers, principals and guarantors to ensure such parties are in fact who theyrepresent themselves to be i. e. , Know  Your Customer (KYC).The Banker – Customer relationship would be established first through opening of CD/STD / SB accounts. Proper introduction, photographs of t he account holders / signatories,  passport,  Trade  License,  Memorandum  and  Articles  of  the  Company,  certificate  of  incorporation, certificate of commencement of business, List of Directors, resolution, etc. i. e. all the required papers as per Bank’s policy and regulatory requirements are to beobtained at the time of opening of the account. A declaration regarding approximatetransaction to the account is to be obtained during opening of account.Informationregarding  business  pattern,  nature  of  business,  volume  of  business  etc. is  to  beascertained. Any suspicious transaction must be timely addressed and brought down tothe notice  of  the Head  Office /  Bangladesh Bank  as  required  and  also  appropriatecorrective measures to be taken as per the direction of Bank Management/BangladeshBank SWOT analysis Strength Diversified ownership pattern Strong market share Good Financial performance Good investment portfolio Comfortable Liquidity position Experienced management team Sound HR development programmes Improvement in automation Wide branch networkSignificant involvement in corporate social responsibility Weakness: Unmatched asset versus capital growth Limited delegation of power Limited modern customer service facilities Moderate recovery of rescheduled investments High large investment exposures Initial stage of system based internal control procedures Opportunities: Investment in SME and Agro based industry Real time online banking Credit card in dual currency Creation of Islamic Money market product Introduce above 5 years Islamic bond Threats: Market pressure for increasing the SLR Overall liquidity crisis in money marketGovernment pressure to reduce investment rate Increase the capital adequacy position Findings * Most of the costumers do not know the regulations of the investment modes. * Shortage of human resources in Investment Section. * Deposit schemes favorin g to the customers. * Senior level executives should be more cooperative with the subordinates. * Regarding security service of the bank, account opening and closing system, phone query, cash withdraw and deposit facility, credit profit rate, online banking, external and internal environment are satisfactory to the customers. Most of the customers are service holder and businessman; they like to come to FSIBL because near to residence / office / work place, better service, easier banking procedure. * Employees of the bank are more cooperative with the customers. * Employees of the bank have good knowledge to solve the queries of the customers. * According to the customers opinion more ATM booths needed to be setup in different places. According to the data analysis customers feeling about banking in FSIBL are very satisfied. Recommendations Different types of products and services are available in FSIBL but clients are not concerned about that so advertisement and promotional activi ties should be increased. * Increasing more deposit schemes under consumer banking. * Providing prompt service in account opening. * Now a day, the online banking service is very much popular in all over the world, so the bank should try to develop in this side. * FSIBL should increase Debit card ; credit card facilities. * SJIBL online service should be fast ; accurate. The website of SJIBL is not good enough; most of the pages are under construction. The page should be constructed as soon as possible. * Should increase the ATM Booths. * More manpower is required to run the business smoothly. * Employee trainings and workshops should be administered in order to give them knowledge and professionalism in customer interactions. They should be taught about how to deal with the problem of customers and problematic situations. * Physical and technological facilities should be increased in evaluating credit proposals. Experienced and expert personnel should be kept within the bank, which will lead to a quality selection of clients * SJIBL should more focus on customer needs. They need to concentrate more on their existing services and product innovation. * A yearly conference with the employees should be arranged where they will exchange their views with the management about different aspects. This will help to increase the efficiency of the employees. * Prompt service should be given to the customers. In this regard arranging job rotation regularly for employees to improve the skills in different types of service.This will increase the efficiency of the service. * More emphasis should be given on the customers’ complaint. * Informal training can be a way to improve the skills of the employee. Allocating job responsibility to the employees according to their profit. * Try to create a good image to customers through different promotional tools Conclusion First security Islami Bank Limited is one of the leading Islamic sharah based commercial bank in Banglades h. FSIBL is committed to provide excellent service to its valued customers. The management of FSIBL always gives special efforts to uphold the interest and trust of their customers.By providing excellence service and special effort First Security Islami Bank has placed itself to a strong position among all the banks. The main focus of FSIBL is to concentrate on the consumer demand, which differentiates FSIBL with other banks. FSIBL has been successfully created a brand image Islamic sharah based in the market and is maintaining a strong position in the market. But still it has some weakness, which can be easily overcome. FSIBL has much more potential to explore the existing market. So, to be the number one forever they have to be very perfect in their business.